Getting help
How to report a problem so it gets solved in one round-trip.
Support happens on the SimpliGen Discord. For anything that isn't answered by these docs:
- Bugs and errors -> post in the issues forum channel.
- How-do-I questions -> the help-and-tips forum channel.
Not on the server yet? Join here. It is also where releases and new presets are announced.
Export your logs first
For any error, attach your diagnostic logs; it usually turns a multi-day back-and-forth into a single answer.
- In SimpliGen, open Settings -> Troubleshooting.
- Click Export Logs. This saves a ZIP.
- Attach the ZIP to your Discord post.
What to include in the post
- What you did (preset name, local or cloud, settings that matter: resolution, duration).
- What happened, with the exact error text (copy it, or screenshot).
- Your GPU and VRAM (e.g. "RTX 3070, 8 GB").
- The logs ZIP.
Never post your license key
Don't include your license key in screenshots or messages; keys posted publicly get rotated for your protection. Support never needs the key in public; if it's needed, you'll be asked to DM it.
License problems
For activation-limit resets and license issues, DM a team member with your purchase email (the one used on Gumroad). See Activation issues for the self-service fixes first.
Refunds
If your hardware turns out to be unable to run SimpliGen locally (see System requirements), contact support via Discord with your purchase email.