Complaints Policy
How to complain about SimpliGen or this website, what happens next, and how to appeal a decision.
Last updated 24 August 2026
How to make a complaint
If you want to complain about this website, about SimpliGen, or about how we have handled something, email hello@simpligen.io. Tell us what happened and what you would like us to do about it.
You do not need to be a customer to complain, and you do not need an account.
What happens next
We review every complaint and resolve it within 5 business days. We will tell you the outcome of the review and the reasoning behind it.
If a complaint concerns illegal material, we act on it immediately rather than waiting for the review to conclude.
Appeals
If you disagree with a decision we have made, including a decision to suspend or terminate an account, email hello@simpligen.io and ask for it to be reviewed. Say why you think the decision was wrong.
An appeal is looked at again from the start rather than rubber stamped.
What we cannot act on
SimpliGen hosts, publishes and displays no generated content. There is no gallery, no feed and no user uploads, on this website or in the application. So there is nothing here for us to take down.
If you have found generated material published somewhere else, the site hosting it is the one that can remove it. Where the generation ran on our cloud infrastructure and we can identify the account behind it, we can still act against that account, and we do.